top of page

 

PRIVACY POLICY

 

1. OVERVIEW

​

Welcome to Serling Lake's Privacy Policy. We are committed to protecting and respecting your privacy. This policy outlines how we collect, use, disclose, and protect your personal data. It also explains your rights regarding your personal information. By using our website and services, you agree to the terms of this Privacy Policy.

​

2. HOW WE COLLECT AND USE YOUR PERSONAL DATA

​

We may collect personal data from you in various ways, including:

 

  • When you provide it directly to us (e.g., by filling out forms, subscribing to our newsletter, or contacting us).

  • Through automated technologies such as cookies and other tracking technologies as you navigate our website.

  • From third parties who provide services on our behalf.

 

The personal data we collect may include:

 

  • Contact information (e.g., name, email address, phone number)

  • Demographic information (e.g., age, gender)

  • Technical data (e.g., IP address, browser type, operating system)

  • Usage data (e.g., how you use our website, products, and services)

 

We use your personal data for the following purposes:

 

  • To provide and improve our services

  • To communicate with you

  • To manage our website and ensure its security

  • To comply with legal obligations

 

3. OUR LEGAL BASIS FOR USING YOUR INFORMATION

​

We process your personal data based on the following legal grounds:

 

  • Consent: When you have given us explicit consent to process your data for specific purposes.

  • Contract: When processing your data is necessary for the performance of a contract to which you are a party.

  • Legal obligation: When we need to process your data to comply with legal obligations.

  • Legitimate interests: When processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your rights and interests.

 

4. DISCLOSURE OF PERSONAL DATA AND YOUR RIGHTS

​

We may share your personal data with:

 

  • Third-party service providers who perform services on our behalf

  • Law enforcement agencies, regulatory bodies, or other third parties where required by law

  • Other entities in connection with any merger, sale, or asset transfer involving our company

 

Your rights regarding your personal information include:

 

  • The right to access your personal data

  • The right to rectification of inaccurate or incomplete data

  • The right to erasure of your data under certain conditions

  • The right to restrict processing of your data

  • The right to data portability

  • The right to object to processing based on legitimate interests or direct marketing

  • The right to withdraw consent at any time, where processing is based on consent

 

5. MARKETING

​

We may use your personal data to provide you with information about our services, promotions, and events that may interest you. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

 

6. LINKS TO OTHER SITES

​

Our website may contain links to other sites not operated by us. We are not responsible for the privacy practices or content of such sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

7. SECURITY OF PRIVATE INFORMATION

​

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, misuse, or alteration.

 

8. STORAGE AND RETENTION

​

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. When your data is no longer needed, we will securely delete or anonymize it.

 

9. CHILDREN

​

Our services are not intended for children under the age of 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information.

 

10. YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

​

You have the right to:

 

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request the deletion of your data under certain conditions

  • Request the restriction of processing of your data

  • Request the transfer of your data to another organization

  • Object to the processing of your data in certain circumstances

 

To exercise any of these rights, please contact us at contact@serlinglake.com

 

11. CONTACTING THE ICO

​

If you have any concerns about our privacy practices or the way we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: ico.org.uk

Telephone: 0303 123 1113

 

Thank you for reading our Privacy Policy. If you have any questions or concerns, please contact us at contact@serlinglake.com

bottom of page